Soundpad Support

Quick answers to common questions. Still stuck? Email us and we'll help.

How do I record a pad?

Open a kit, tap an empty pad and make your sound. Soundpad trims the silence automatically. To clean up hiss or hum, open the pad in Edit and turn up Noise reduction.

How does Chop work?

Tap “Chop a recording” on the home screen and record something with several hits, like beatboxing. Chop finds each sound and shows the slices. Use the slider for fewer or more sounds, then tap Add to put them on empty pads.

How do AI credits work?

One credit makes one AI sound. Describe a sound by typing or speaking and get a sound effect on a pad, or describe a vibe and AI designs a whole kit of up to 16 sounds. Designing a kit and speaking a description are free; only generating sounds uses credits. AI features need Sign in with Apple.

Do I get free credits?

Yes. A new account gets 16 free credits, enough for one full kit. They're given once per Apple ID.

How do I get my credits on a new device?

Sign in with Apple using the same Apple ID in Soundpad's AI credits screen. Your credits are tied to your account, so they appear on any device you sign in on.

How do I send a kit to a friend?

Hold the kit on the home screen (or open the kit’s ••• menu) and choose Send Kit. It goes out as a .soundpadkit file by AirDrop, Messages or anywhere you share files; your friend taps it, or opens it from Files, to add it to their Soundpad.

How do I delete my account?

In the app, open AI credits and tap Delete Account. Your account, credits and usage history are deleted right away. Unused credits are lost. Kits and recordings on your device aren't affected.

Contact us

Questions, bugs or purchase problems? Tell us what you were doing and what happened, and include a screenshot if you can.

Email support

support@mastersoftware.io

See also the privacy policy and terms of use.